FAQ (Frequently Asked Questions)
Orders & Delivery
When will my order arrive?
Standard UK delivery takes 5–10 business days after processing.
Do you ship internationally?
At the moment, we ship only within the United Kingdom.
Sizing
How do I find my size?
Please see our Size Guide page for full UK/EU size details.
Returns & Refunds
Can I return my shoes?
Yes — we accept returns within 30 days if unworn and in original packaging. See our Refund & Returns Policy for details.
Payments
What payment methods do you accept?
We accept all major debit/credit cards.
Pureshoes™ Size Guide
| UK Size | EU Size | Foot Length (cm) |
|---|---|---|
| 5.5 | 39 | 24.5 cm |
| 6 | 40 | 25.0 cm |
| 6.5 | 40.5 | 25.5 cm |
| 7 | 41 | 26.0 cm |
| 8 | 42 | 26.5 cm |
| 8.5 | 42.5 | 27.0 cm |
| 9 | 43 | 27.5 cm |
| 10 | 44.5 | 28.0 cm |
| 10.5 | 45 | 28.5 cm |
| 11 | 46 | 29.5 cm |
| 12 | 47 | 30.5 cm |
💡 Tip: Measure your feet in the afternoon when they are at their largest. If between two sizes, choose the larger one.