Refund & Returns Policy
Refund & Returns Policy
Pureshoes™ Refund & Returns Policy
At Pureshoes™, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a simple and transparent return process.
Return Eligibility
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You may request a return within 30 days of receiving your order.
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Products must be unused, unworn, unwashed, and in their original packaging.
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Items showing signs of wear or damage (unless faulty) will not be accepted.
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Sale items may only be refunded if defective.
Return Process
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Email us at info@pureshoes.co.uk with your order number and reason for return.
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We will confirm your return request and provide instructions.
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Ship the product back to us using a trackable method.
Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be credited to your original payment method within 5–10 business days.
Exchanges
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We only replace items if they are defective, damaged, or sent in error.
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If you need to exchange an item, please contact us at info@pureshoes.co.uk .
Return Shipping Costs
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Customers are responsible for paying return shipping costs.
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If the item is defective, damaged, or incorrect, we will cover the return shipping fee.