Frequently Asked Questions (FAQ)

Welcome to the Pureshoes FAQ section! We’ve gathered the most common questions to help make your shopping experience smooth and simple. Can’t find your answer? Feel free to contact us!

1. What types of shoes do you sell?

At Pureshoes, we specialize in stylish and comfortable footwear for everyday wear, work, and adventure. Our collections include walking shoes, hiking boots, athletic sneakers, breathable shoes, insoles, and safety shoes.

2. How do I choose the right size?

Each product page includes a detailed size chart, starting from UK size 3 (EU 35) up to UK size 9 (EU 43). If you need help choosing, feel free to contact us for personal assistance.

3. Do you offer free shipping?

Yes! We offer free shipping within the UK. All orders are delivered in 5–10 business days.

4. Do you ship internationally?

Currently, we only ship within the UK.

5. How do I track my order?

Once your order is shipped, you’ll receive a tracking link by email so you can follow your delivery in real-time.

6. What is your return and refund policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. For full details, visit our Returns & Refunds Policy.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 24 hours of placing it. After that, we may not be able to modify it.

8. How can I contact customer support?

You can reach us at info@pureshoes.com or through our Contact Us page. We're happy to help with sizing, orders, or anything else.

9. Do your shoes support foot issues like flat feet or plantar fasciitis?

Yes, many of our styles include arch support, cushioned insoles, and ergonomic design, ideal for those needing extra support.

10. Do you offer gift cards?

Yes! Pureshoes gift cards are a great option if you're shopping for someone else. They’re available directly on our website.

Still have questions?

No problem—reach out to us any time and we’ll be glad to assist you.