Refund & Return Policy
Satisfaction Guaranteed - Return within 30 Days
If your shoes or insoles are not entirely to your liking, you can return them within 30 days of purchase for a full refund.
Conditions for Returns:
✅ Items must be in new and original condition, including all tags and accessories.
✅ Return shipping costs within the UK are free (return label included in the package).
✅ International returns: Customers are responsible for return shipping, as we do not have a return address in Europe.
Defective Product Returns
If you receive a defective product, follow these steps to request a return or replacement:
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Contact Us Within 7 Days
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Email info@pureshoes.co.uk within 7 days of receiving your order.
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Provide a detailed description of the defect.
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Attach clear photos or videos showing the issue.
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Evaluation & Approval
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Our team will review your request and confirm whether the product is defective and irreparable.
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Free Return & Replacement
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If approved, we will cover the return shipping costs.
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You will receive a replacement pair at no additional charge.
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Refunds
🔹 Refunds will be processed once we receive proof of return shipment.
🔹 Please allow 3 to 5 business days for the refund to appear in your account.
🔹 PayPal refunds are processed immediately.
Customer Support
📧 Email: info@pureshoes.co.uk
📞 Phone: +44 7441904630
🕘 Hours: Monday to Friday, 9:00 AM - 5:00 PM
We are committed to providing high-quality products and outstanding customer service. If you have any questions, feel free to reach out!