Refund & Return Policy

Refund & Return Policy

30-Day Guarantee – Hassle-Free Returns

If your shoes or insoles are not to your liking, you may return them within 30 days of delivery for a full refund.

Conditions:

• Items must be unused, in original condition, with packaging and tags
• Return shipping is free within the UK
• International customers are responsible for return shipping
• Items must be returned within 30 calendar days

Refunds:

• Processed within 3–5 business days after we receive your return
• PayPal refunds are usually immediate
• Return tracking number may be required

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Customer Support

📧 Email (General Enquiries): info@pureshoes.co.uk
📧 Email (Chargebacks & Payment Disputes): chargeback@pureshoes.co.uk
📞 Phone: +44 7441 904630
🕘 Hours: Monday to Friday, 9:00 AM – 5:00 PM

We are committed to providing high-quality products and outstanding customer service. If you have any questions, please feel free to reach out.